The incident has now been resolved, and we have not observed any further reports of the issue reoccurring.
Our internal Post-Incident Review (PIR) is currently in progress. If you require an External PIR, please reach out to your Customer Success Manager (CSM) to request one.
Posted Mar 17, 2025 - 12:29 AEST
Monitoring
The fix has been deployed and we are currently monitoring it
Posted Mar 11, 2025 - 18:20 AEST
Update
We are continuing to work on a fix for this issue . Next update will be provided in the next 30 mins
Posted Mar 11, 2025 - 18:03 AEST
Update
We are continuing to work on a fix for this issue . Next update will be provided in the next 30 mins
Posted Mar 11, 2025 - 17:12 AEST
Update
We are continuing to work on a fix for this issue . Next update will be provided in the next 30 mins
Posted Mar 11, 2025 - 16:40 AEST
Identified
The issue has been identified and currently working on a fix . Next update will be provided in the next 30 mins
Posted Mar 11, 2025 - 16:07 AEST
Update
We are continuing to investigate the issue and will have the next update in next 30 mins
Posted Mar 11, 2025 - 15:31 AEST
Investigating
Some users may experience a forced log-out when trying to access the app. Our team is actively investigating this issue as a top priority, and we will provide updates as soon as possible